North West Training and Consultancy
Customer Service Charter

At North West Training and Consultancy, we are committed to delivering high-quality security training services with professionalism, integrity, and excellence. Our Customer Service Charter outlines our dedication to our clients and sets the standards we strive to uphold in all our interactions.

Our Commitment to You

We pledge to:

• Provide expert-led, industry-relevant security training programs tailored to individual and organizational needs.

• Ensure a professional, inclusive, and supportive learning environment for all candidates.

• Deliver accurate and up-to-date training content that meets current industry standards and legal requirements.

• Offer clear, timely, and effective communication regarding our services, courses, and policies.

• Respect and protect your personal information in line with our Privacy Policy.

Our Service Standards

We will:

• Respond to all inquiries promptly and professionally, aiming for a response time of 24-48 hours.

• Provide clear information on course requirements, fees, and certification processes.

• Ensure our trainers are qualified, experienced, and dedicated to student success.

• Continuously improve our training programs through feedback and industry developments.

• Resolve any concerns or complaints in a fair and timely manner.

Your Responsibilities

To help us maintain the highest standards of service, we ask that you:

• Provide accurate and complete information when enrolling in our courses.

• Engage actively in your training and adhere to course guidelines.

• Treat our staff and fellow trainees with respect and professionalism.

• Provide constructive feedback to help us improve our services.

Feedback and Complaints

We value your feedback and encourage you to share your experiences with us. If you have any concerns or complaints, please contact our customer service team here, and we will address your concerns promptly and fairly.

Thank you for choosing North West Training and Consultancy. We are dedicated to supporting your success in the security industry!